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CUSTOMER REVIEWS
Excellent Service, Incredible People
Rusty Schach (at Asheville location) - December 30, 2016
While on vacation to Asheville, NC, our motorhome had a tire blow out. Upon contacting Piedmont Tire Center, Luke, service tech was sent to our location with a new tire and the best attitude ever. He was helpful, friendly, efficient and on time. The following day we went in to have another new tire installed. We received amazing service from everyone we encountered. Ken, the service manager went out of his way to take care of us and Mr. Rice the owner, was extremely nice. Thanks for a pleasant experience in an unpleasant situation.
Go the Extra Mile!
E Outlaw (at Graham location) - November 17, 2016
If one of our owner operators has a tire issue and a Piedmont location is close, they are our preferred repair center. Response to road service calls is above average, pricing fair, and the service we receive is beyond compare. I highly recommend them! A special thank you to Tony Joyce at your Graham location for his patience and assistance weeks after a service call helping us follow up on invoice information.
Very helpful
Vicki McClish (at Raleigh location) - March 21, 2016
I was traveling and my car was parked at Fast Park off Westgate Rd in Raleigh. When I arrived I knew I would have a flat tire when I returned from my trip. My return flight was scheduled after closing time for tire companies. I spoke with Jennifer and she was most helpful, when I asked if she could please have someone go and change out that tire for me before I arrive in Raleigh at 5:30pm. She said yes, we exchanged all necessary information and my anxieties fled from me. Thank you Jennifer and the Piedmont team for your help today. I will keep you on my contacts in the event I need any future help from you.
Competent, nice folks
H. Clifton Northum (at Summerville, SC shop) - January 7, 2016
I went for balancing/rotating and front end alignment on my Class A Motor Home. I was pleased. As a retired Plant Mgr for Exxon I'm a decent judge of people. John, the Gen Mgr, is very smart about balancing tires, doesn't mind getting his hands dirty and is a good teacher. Chad, the Service Mgr, has a great personality,is a good worker AND is a good leader. Ronnie could use more patience with himself but is a great asset for alignment(and other things) and a good worker. Fritz has a great personality, is a very hard worker and is always looking to help someone. Greg is a worker who tries hard. I think you have a good team and Chad's leadership makes it so.
Owner
James Bauman (at Charlotte, NC shop) - July 21, 2015
Went to Charlotte, NC location. I went there because Piedmont is the main Continental Tire dealer in this area; I am switching to Continental because their tires have an extremely low rolling resistance, even according to michelintruck.com (tools; rolling resistance comparison) rolling resistance comparison. For example, Michelin's XZA 3+evertread is rated 100; Bridgestone R283 Ecopia is rated a 105; Continenta EcoPlus HS3 is rated 88. The lower the number; the less rolling resistance. Also, I was able to get the lowest price for the Continental vs Michelin or Bridgestone.
This dealer / shop was impressive. Everyone I dealt with was professional and seemed to appreciate their job, and was in good spirits. They did a good job replacing my tires, and they gave me a very fair price for my casings; better in my experience than other local tire shops
I fully intend to continue business with Piedmont Truck Tires / Charlotte, NC.
Fair, Honest, & Complete Work!
Norman Everhart Sr. (at Raleigh, NC shop) - March 2, 2015
I needed 2 new tires for my old 97 Honda Civic. Plus one of my front wheel lug studs needed replacing, preventing a lug nut to go on for the wheel mounting. Mack was very helpful. He had to order the "Michelin Defender" tires from another store (Piedmont doesn't carry Michelin tires). Thanks to Mack, my tires were available that same day for installation on my car. Also, the bad wheel lug stud was tapped and the threads restored. Saving me labor cost and time. The cost for this job was fair and the work was complete and honest!
Thoroughness
Scott Edge, Courier Express (at Greensboro, NC shop) - Dec 4, 2014
I just wanted to take a moment to thank you guys for your thoroughness whenever we need to have work completed on one of our fleet trucks. You provide an expedient service at a fair price. I appreciate that. I usually work with Monty and he is VERY professional. Please let his boss know!
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